IT Solutions for SMBs
MSP
We support your IT as a whole – from ongoing administration, monitoring and support to the forward-looking development of your systems.
Services & Know-how
Experienced specialists analyze requirements, solve technical issues and support projects with direct, dependable and solution-focused service.
Hardware, Software & Cloud Solutions
The right systems, licenses and cloud services from a single source – matched to your infrastructure, scalable and reliably integrated.
MSP
We make your IT reliable, secure and predictable
Our managed service packages provide structured, scalable IT support from a single source. From modern hardware and software to proactive monitoring, security and user support, we keep your systems stable and secure. This reduces the burden on your internal resources, cuts downtime and creates a reliable IT foundation that grows with your business. Pricing is transparent, packages can be combined flexibly, and everything is aligned with your business goals – supporting reliable long-term operations and a future-ready IT environment.
Server+
With Server+ we keep your server infrastructure secure, stable and under control. Continuous monitoring, professional antivirus protection, and structured software and backup maintenance allow us to identify risks early and act proactively. This keeps your business-critical systems available, high-performing and compliant, with clearly defined services and predictable costs.
- Continuous monitoring of servers for errors and issues
- Managed antivirus protection with ongoing monitoring
- Patch management for security-relevant updates
- Documentation of the environment for your records
- Support by remote access and/or on site
- Prepaid support hours or flat rate
Client+
With Client+ we keep your workstations stable, secure and efficient. Continuous monitoring, professional antivirus protection and structured support help prevent issues before they affect users. This minimises downtime, strengthens IT security and gives your employees a reliable working environment – with predictable costs, transparent services and dependable day-to-day operation.
- Continuous monitoring of clients for errors and issues
- Managed antivirus protection with ongoing monitoring
- Patch management for security-relevant updates
- Documentation of the environment for your records
- Support by remote access and/or on site
- Prepaid support hours or flat rate
ClouD+
With ClouD+ you get a professionally managed cloud platform made in Germany. You retain full control over your data while benefiting from modern collaboration, strong security and reliable operation. Everything is hosted in German data centers, GDPR-compliant and subject to the highest data protection standards.
- Data stored exclusively in Germany
- Secure file synchronization across multiple devices
- Office integration with OnlyOffice
- Scalable storage and subdomain support
- Clear folder structures and permissions
- Setup, maintenance and support
M365+
With M365+ we combine the capabilities of Microsoft 365 with personal, professional service. We support you throughout the entire lifecycle, from setup and secure operation to continuous optimization. With centralized security, backup and management functions, your Microsoft cloud environment runs efficiently, securely and reliably – supporting productive collaboration in everyday work.
- User, role and license management
- Extended security features (spam and virus protection)
- Email archiving and fallback service
- Backup solutions for email, Teams and SharePoint
- Centrally managed email signature aligned with your corporate design
- Setup, maintenance and support
LAN+
With LAN+ we build a reliable, scalable business network as the foundation of your entire IT environment. From planning and deployment to ongoing operation, we handle every aspect of your network infrastructure. Modern hardware, continuous support and transparent costs deliver high availability, security and a future-ready solution that scales with your business.
- Provision of high-performance network hardware
- Professional on-site setup and commissioning
- Performance optimization
- Network security through segmentation and traffic control
- Continuous network monitoring
- Setup, maintenance and support
Firewall+
With Firewall+ we protect your network with a comprehensive, professionally managed security solution. Modern firewall technology, advanced protection mechanisms and continuous monitoring provide reliable protection against cyber threats. We handle setup, maintenance and operation in full, keeping your data, systems and employees protected so you can focus on your core business.
- Modern hardware firewall to protect internet traffic
- Integrated antivirus protection and spam filtering against malware and phishing
- Content filtering to restrict unwanted or risky websites
- VPN gateway for secure work from home or on the move
- Intrusion detection system for identifying unusual network activity
- Setup, maintenance and support
Voice+
With Voice+ you get a fully managed, modern telephony solution from a single provider. We manage the entire lifecycle of your phone system and endpoints – from provisioning and configuration to operation, support, updates and replacement. You benefit from high availability, predictable costs and a communications solution that scales flexibly with your business.
- Flexible user licenses
- Wide range of features (queues, announcements, forwarding, etc.)
- Softphone support for Windows, macOS, iOS and Android
- Modern desk phones and headsets
- Conference room solutions
- Setup, maintenance and support
More...
These packages add essential security and infrastructure components to your IT environment. From secure password management and reliable backup solutions to professional Wi-Fi and secure VPN connections, these services add protection, stability and flexibility to day-to-day operations. We fully manage every solution and integrate it seamlessly into your existing IT environment.
- Password+ Fully managed password manager for secure storage, management and sharing of credentials – centralized, encrypted and policy-compliant.
- Backup+ Reliable backup solution for servers and other business-critical systems, including monitoring, regular checks and fast recovery when needed
- WLAN+ Professional, high-performance and secure Wi-Fi for business environments – planned, configured, monitored and scalable
- VPN+ Central VPN concentrator for secure working from home or on the move – encrypted connections, controlled access and high availability
- Awareness+ Cybersecurity Awareness Training for employees, including simulated phishing attacks, e-learning and comprehensive reporting.. Strengthens the ‘human firewall’, reduces security risks and supports compliance with training and regulatory requirements.
Services & Know-how
IT expertise for reliable, secure operations
Beratung
Ihre individuelle Lösung für Ihren Geschäftsbereich
Sie wollen ihre EDV zweckmäßig optimieren aber wissen nicht wo Sie anfangen sollen? Wir beraten Sie hierbei sehr gerne und optimieren ihren Arbeitsalltag.
– sinnvolle Upgrades ihrer Hardware
– Kosteneffizient
– starke Hardwarepartner (Wortmann, Lenovo, Dell, uvm.)
IT-Sicherheit
Volle Kontrolle, was auf ihren Systemen passiert
Wir bieten Ihnen das volle Programm. Ob Firewall, Virenschutz oder sicherer Zugriff via VPN. Bei uns erhalten Sie ihre individuelle Lösung, angepasst an ihre Bedürfnisse. Dazu zählt auch die Schulung der Mitarbeiter zum Thema Awareness, Phishing und Hacking.
– Virenschutz
– Firewall
– gezielte Schulungen
– MDM
Projektleitung
Sie planen die Anschaffung neuer EDV? Wir bieten Ihnen die passende Lösung an.
Von der Planung bis zur Durchführung beraten und unterstützen wir Sie. Alle wichtigen Schritte und Informationen werden stets dokumentiert und liegen auf Abruf bereit.
– planbare Kosten
– Analyse des IST-Zustandes
– Planung und Durchführung bis zum gewünschten SOLL-Zustand
– Dokumentation
Unsere Werkstatt
Ihre Hardware in sicheren Händen
Ihre Hardware macht technische Probleme? Wir finden schnell für Sie heraus, wo der Fehler seinen Ursprung hat. Mit gezielten Tools und Knowhow finden wir schnell die Fehlerquelle und bieten Ihnen stets eine passende Lösung an.
Auch bei Softwareproblemen oder Schwierigkeiten mit ihrer Peripherie stehen wir Ihnen zu Seite.
– professionelle Ausstattung inkl. ESD-Bereich
– Analysetools zur Fehlererkennung
– Backup? Wird immer zuerst gemacht
Gutachten für Versicherungen
Sie haben einen technischen Defekt an ihrer Hardware und benötigen ein Gutachten für ihre Versicherung? Dann bringen Sie das Gerät zu uns. Wir analysieren die Hardware, filtern das Problem heraus und erstellen für Sie ein individuelles Gutachten.
– Prüfung ihre Geräte auf Funktionalität
– Feststellen des Defektes
– verifiziertes Gutachten
Services & Know-how
IT expertise for reliable, secure operations
A tailored solution for your area of business
Looking to optimize your IT but not sure where to start? We are happy to advise you and help improve your day-to-day operations.
– Practical hardware upgrades
– Cost-efficient
– Strong hardware partners (Wortmann, Lenovo, Dell and many more)
Full control over what happens on your systems
We cover the full range. From firewalls and antivirus protection to secure VPN access. You get a tailored solution designed around your requirements. This also includes employee training on security awareness, phishing and hacking.
– Antivirus protection
– Firewall
– Targeted training
– MDM
Planning to invest in new IT equipment? We provide the right solution for your needs.
We advise and support you from planning through to implementation. All key steps and information are documented and available whenever you need them.
– Predictable costs
– Analysis of the current environment
– Planning and implementation to reach the desired target state
– Documentation
Your hardware in safe hands
Having technical problems with your hardware? We quickly identify the source of the problem. Using targeted diagnostic tools and technical expertise, we quickly identify the cause and provide a suitable solution.
We can also help with software issues or problems with your peripherals.
– Professional workshop equipment, including an ESD area
– Diagnostic tools for fault detection
– Backup? Always performed first
Do you have a hardware fault and need an expert report for your insurance company? Then bring the device to us. We inspect the hardware, identify the fault and prepare an individual expert report for you.
– Functional testing of your devices
– Identification of the defect
– Verified expert report
Hardware, Software & Cloud Solutions
IT products for efficient, secure work
We offer a wide range of modern hardware, high-performance software and proven cloud solutions from leading manufacturers. Whether you need desktop PCs, servers, network components, business software or cloud subscriptions, we supply products that perform reliably in day-to-day business and continue to meet your needs over the long term. We focus on high-quality, proven solutions with clear licensing models and transparent costs. This helps you find the right technology for your business quickly – without technical barriers or unnecessary complexity, and with confidence in established brands and future-ready products.
- All
- Network
- Server
- PC
- Software
- Security
- Cloud
- Peripherals
Switches
Reliable network switches for fast, secure connections in office and business networks.
Wi-Fi
Professional Wi-Fi solutions for reliable coverage, high performance and secure wireless networking.
Firewall
Modern firewalls to protect your network against attacks, malware and unauthorized access.
Telephony
Digital telephony solutions for clear audio quality, flexible availability and modern collaboration.
Server
High-performance server systems as a reliable foundation for applications, data and business processes.
Storage
Central storage solutions for secure, structured and readily available business data.
Backup
Hardware and software solutions for reliable backup of business-critical data.
Virtualization
Technologies for efficient use of server resources through virtual systems.
Customer Testimonials
Seit über zehn Jahren arbeiten wir sehr zufrieden mit MERLIN zusammen – diese langjährige Partnerschaft spricht für sich.
ALÌTUS Capital Partners
Mit MERLIN haben wir einen zuverlässigen IT-Partner an unserer Seite, auf den wir uns im täglichen Betrieb und bei technischen Herausforderungen jederzeit verlassen können.
Arbeiter-Samariter-Bund
Die langjährige Zusammenarbeit mit MERLIN ist für uns von Vertrauen, Kontinuität und Verständnis für unsere betrieblichen und technischen Anforderungen geprägt.
Bissel + Partner Rechtsanwälte
MERLIN betreut uns schon seit vielen Jahren und überzeugt durch erstklassigen Service, Fachkompetenz und schnelle Lösungen bei jedem IT-Problem.
Bauunternehmen Thomas Merkel & Sohn
Seit 2012 sind wir ein zufriedener Kunde und haben die Zusammenarbeit über die Jahre entsprechend ausgebaut.
Wir schätzen vor allem den kompetenten und zeitnahen Service, sowie die ebenso kompetente Beratung bzgl. Hard- und Software Themen für unsere Firma.
GERO
Für uns ist MERLIN kein externer Anbieter, sondern ein fester Bestandteil unserer IT-Organisation.
Gräßel ARCHITEKTEN
MERLIN überzeugt uns durch schnelle Reaktionszeiten, kompetente Beratung, zuverlässige Lösungen und kreative Ansätze – genau das, was wir von einem starken IT-Partner erwarten.
Gregorius Engineering & Support
Im Hotelbetrieb muss die IT einfach funktionieren. Umso wichtiger ist ein Partner, der schnell reagiert und bei Problemen pragmatische Lösungen findet. Genau diese Zuverlässigkeit, Flexibilität und persönliche Betreuung schätzen wir seit vielen Jahren.
Hotel Rotes Ross
Mit MERLIN haben wir einen IT-Dienstleister an unserer Seite, der unsere Systeme zuverlässig betreut und vorausschauend weiterentwickelt.
PLANWERK Stadtentwicklung
MERLIN betreut unsere IT von Anfang an. Immer zuverlässig - immer gemeinsam - immer erreichbar - immer vorausschauend.
RÖSSLER Rechtsanwälte
Was ich schätze: Sie bleiben nahbar, gehen Dinge unkompliziert an und haben immer eine Lösung im Blick. Und wenn’s mal brennt, sind Sie schnell da – Remote oder zur Not auch direkt bei uns vor Ort.
Scholten Malerfachbetrieb
Seit über 30 Jahren arbeiten wir mit MERLIN zusammen und schätzen besonders die hohe Fachkompetenz und die Fähigkeit, auch komplexe IT-Themen transparent und lösungsorientiert zu begleiten.
Sontowski & Partner
Wir schätzen an MERLIN besonders die hohe Flexibilität, die zeitnahen Reaktionen, die ausgeprägte Fachkompetenz und die große Hilfsbereitschaft. Die Zusammenarbeit ist rundum überzeugend.
Stielke Immobilien
Wir blicken auf eine langjährige und sehr angenehme Zusammenarbeit mit MERLIN zurück. Besonders schätzen wir die zuverlässige, lösungsorientierte Betreuung und den persönlichen Kontakt. Wir freuen uns auf die weitere erfolgreiche Zusammenarbeit.
TREBER Tür- und Torsysteme
Wir schätzen besonders die persönliche Betreuung, die kurzen Wege und die kompetente Unterstützung im Tagesgeschäft.
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